At L&L Travel Ltd, we are committed to protecting the privacy of our website users and customers. This privacy policy explains how we use and protect any personal information we collect from you when you use our website or services.

​

Data Controller

The data controller responsible for your personal data is L&L Travel Ltd, a UK private hire company, registered in England and Wales with company number 13648561.

 

If you have any questions or concerns about how we process your personal data, please contact us at info@landlexectravel.co.uk.

 

What Information We Collect

We may collect the following information from you:

​

• Your name and contact information, including email address and phone number

• Your home or work address and postcode

• Your payment information, including bank account and credit card details

• Information about your journey, including pick-up and drop-off locations, date and time of travel, and any special requirements or requests you may have made

• Information about your device and browser, including IP address, browser type, and operating system

• Any other information you choose to provide to us

 

How We Use Your Information

We may use your information for the following purposes:

​

• To provide you with our services, including arranging and managing your bookings

• To process your payments and prevent fraud

• To communicate with you about your bookings, payments, and any other enquiries you may have made

• To improve our website and services by analysing how our users interact with them

• To comply with legal obligations, such as tax and accounting requirements

• To send you promotional emails or newsletters, but only if you have given us your consent to do so

​

Who We Share Your Information With

We may share your information with the following third parties:

​

• Our payment processing providers, who process your payments on our behalf

• Our IT service providers, who help us manage and maintain our website and other systems

• Our legal and professional advisors, who assist us with legal and regulatory compliance

• Any regulatory authority or law enforcement agency if we are required to do so by law

​

We do not share your information with any other third parties for marketing purposes without your explicit consent.

​

How We Keep Your Information Secure

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place appropriate technical and organisational measures to safeguard and secure the information we collect from you.

​

How Long We Keep Your Information

We will only retain your information for as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements. We may retain your information for a longer period if necessary to comply with legal obligations or defend legal claims.

​

Your Rights You have the following rights in relation to your personal data:

​

• The right to access the personal data we hold about you

• The right to have any inaccurate or incomplete personal data we hold about you corrected

• The right to have your personal data erased in certain circumstances

• The right to restrict the processing of your personal data in certain circumstances

• The right to object to the processing of your personal data in certain circumstances

• The right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller

 

To exercise any of these rights, please contact us at info@landlexectravel.co.uk.

​

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any changes by posting the updated policy on our website. We encourage you to review this policy periodically.

 

Last updated: 23/02/2023